At Shields Auto Glass, we make insurance easy.
Just book your appointment and call your insurance to start a glass claim.
Let them know we’re doing the work — we’ll handle the rest.
Check your comprehensive deductible before opening a claim. If your deductible is higher than the cost of the glass service, paying out of pocket may be the better option.
If you’re unsure, contact Shields Auto Glass for a quote first. We can help you compare our cash price with your deductible.
We’re approved to work with most major insurance companies, including:
If a number is not listed above, call the claims number printed on your insurance card and ask for the auto-glass claims department. Tell them you need to open a glass-only claim.
Not sure where to call? Contact Shields Auto Glass at (208) 996-3386, and we’ll help you find the correct number and start your claim.
When asked which glass company you would like to use, tell the representative:
“I would like Shields Auto Glass in Meridian, Idaho, to complete the service. Their phone number is (208) 996-3386.”
If another company is suggested, simply repeat that Shields Auto Glass in Meridian is your selected service provider.
The insurance representative may ask for:
Once your glass claim is opened, your insurance company will send the claim information directly to Shields Auto Glass.
After we receive it, we’ll contact you to:
You do not need to submit the claim information yourself. If we haven’t contacted you after your claim is opened, call us at (208) 996-3386 so we can check its status.
Call Shields Auto Glass at (208) 996-3386. When available, we can assist with a three-way call between you, Shields Auto Glass, and your insurance provider.
The policyholder must remain on the call to answer coverage questions and authorize the claim.
Your insurance provider determines whether the service is covered and whether a deductible applies. Any deductible or remaining customer responsibility is due to Shields Auto Glass at the time of service.
Some policies cover qualifying rock-chip repairs differently from windshield replacements. Coverage varies, so confirm your benefits with your insurance provider.
Shields Auto Glass cannot guarantee claim approval, coverage, deductible amounts, calibration coverage, or payment from an insurance provider. Customers are responsible for confirming their policy coverage and for any deductible, excluded service, denied claim, or remaining balance not paid by insurance.
Insurance phone numbers and claim procedures may change. If a listed number does not connect you to the appropriate department, use the claims number printed on your insurance card.
We are not responsible for claim denials or delays caused by your insurance provider. Please confirm your coverage and deductible before scheduling service.
Don’t let a small chip turn into a costly replacement.