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Shields Auto Glass LLC
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ABOUT
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INSURANCE
SERVICE DISCLAIMERS
Shields Auto Glass LLC
HOME
ABOUT
GET A CUSTOM QUOTE
BOOK AN APPOINTMENT
INSURANCE
SERVICE DISCLAIMERS
More
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Upfront and Transparent

At Shields, we believe in being upfront and transparent. Below you’ll find our warranty details, payment terms, and service policies. These help ensure your expectations are clear, and there are no surprises along the way. Please take a moment to review them before booking your service.

Workmanship Guarantee

We stand behind every installation — all windshield replacements are backed by a life-time warranty against leaks and installation defects. Our guarantee covers the quality of our work, not damage caused after installation. 

Insurance Coverage

We are not responsible for delays or claim denials from your insurance provider. Please confirm your coverage and deductible before scheduling service to avoid surprises.

Appointment Changes

Appointments must be canceled or rescheduled at least 24 hours in advance. Missed appointments may result in a fee prior to scheduling the next appointment. 

Payment Policy

Full payment is due at the time of service unless prior arrangements are made. We accept all major cards, approved third-party billing, and insurance claims.
All payments are final once processed — please review your invoice carefully before paying. Overpayments must be reported within 3 business days to be eligible for a refund.

Service Area

A travel fee may apply for service outside our standard service radius. Call us to confirm pricing for your location.

Weather & Material Delays

Severe weather or material shortages may affect your scheduled appointment. Mobile service may be delayed or rescheduled for rain, snow, high winds, or extreme temperatures. We’ll notify you as soon as possible and work quickly to reschedule.

Road Damage & Rock Chip Policy

Rock chips and cracks are caused by debris hitting the glass and are not covered under warranty. We offer repairs to help prevent spreading, but the damage will remain visible.

Weather & Temperature Effects

Sudden temperature changes (hot/cold) can cause stress cracks. This is a natural occurrence and is not related to installation. 

Glass Imperfections

Minor optical distortions or manufacturer imperfections in new glass can occur and are considered normal within industry standards.

The “We Can’t Believe We Have to Say This” Section

We hate to even include this section… but experience has taught us otherwise.

  • Your windshield can’t cause its own rock chip. Something had to hit it.
  • We can’t control the weather (if we could, we’d all be on a beach somewhere).
  • Driving behind a gravel truck is a bad idea — for your glass and your sanity.
  • If your wipers are falling apart, we can’t make them new again when we change the glass.
  • Paint, rust, and brittle trim don’t magically heal during a windshield install.
  • Once you drive away, what happens to your glass is in your hands… and the hands of every pebble on the road.
  • No, we can’t “just buff out” a crack. That’s not how glass works.

We add this section with love — and a little bit of disbelief — to keep expectations clear and everyone smiling.

Copyright © 2025 Shields Auto Glass LLC - All Rights Reserved.

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Got a Rock Chip? Fix It Before It Spreads!

Don’t let a small chip turn into a costly replacement.

  • Only $45 per chip
  • Fast, professional repair in under 15 minutes
  • Mobile service – We come to you
  • Prevents further damage

SCHEDULE YOUR REPAIR TODAY!

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